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Tory Burch Reviews

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Overall Rating

4.5
9 Reviews
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About Tory Burch

Toryburch.com is an online platform that offers a wide range of products and services. The site is known for its ready-to-wear, footwear, accessories, home line, fragrance, and beauty products. The products are sold through department and specialty stores, as well as a number of e-commerce websites. Tory Burch takes pride in the quality of their products. While their handbags, shoes, clothing, select accessories and home collections do not come with a warranty, they stand behind the integrity of their designs. If there are any defects with your product aside from normal wear during the first six months to one year after purchase, the Tory Burch team offers assistance. For online purchases, the Client Services team can be contacted by phone, live chat or text. For purchases made at a Tory Burch boutique or Tory Burch outlet, the boutique can be contacted directly. For purchases made at one of their licensed wholesale locations, the specific location where the item was purchased should be contacted. They also offer a 15% off on the first order of $200 or more, online or in boutiques, when signing up for emails. Exclusions apply.

Tory Burch Pros & Cons

Pros of Tory Burch:

  • Iconic Brand Identity: Known for its sophisticated prints and timeless silhouettes.
  • High-Quality Craftsmanship: Offers high-quality products with a focus on materials and design.
  • Diverse Fashion Lineup: Provides a wide selection of designer clothing and handbags.
  • Global Retail Presence: Available worldwide, making it accessible to a broad customer base.
  • Philanthropic Initiatives: Involved in initiatives like the Tory Burch Foundation, which supports women’s empowerment and entrepreneurship.
  • Discounts and Promotions: Offers a 15% discount on the first order of $200 or more for email subscribers.

Cons of Tory Burch:

  • Quality Issues: Some customers have reported issues with the quality of the leather, such as it being prone to scratches.
  • Customer Service Problems: Many reviewers have expressed dissatisfaction with the customer service, citing issues like poor communication, long refund processes, and unhelpful customer service teams.
  • Overpriced: Some customers find the products to be overpriced, especially when compared to other luxury brands.
  • Negative Reviews: The overall rating on Sitejabber is 1.2 stars, indicating general dissatisfaction with purchases.
  • Mixed Product Durability: While some customers have had positive experiences with product durability, others have reported issues like trim pulling away on handles and poor shoe quality.

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Tory Burch Customer Reviews (9)

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Ray White
Ray White
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Feb 14, 2023
Franciska Huszár
Franciska Huszár
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Feb 13, 2023
Jerry Goodspeed
Jerry Goodspeed
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Feb 12, 2023
Sandra Stanfill
Sandra Stanfill
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Feb 10, 2023
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Dorothy Tammaro
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Feb 9, 2023
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Feb 8, 2023

Tory Burch Customer’s Q&A

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Tory Burch Features and Benefits

Here are some key features and benefits of Tory Burch:

  • Iconic Brand Identity: Tory Burch is a recognizable haute couture brand known for its sophisticated prints and timeless silhouettes.
  • High-Quality Craftsmanship: The brand is known for its high-quality products.
  • Diverse Fashion Lineup: Tory Burch offers a wide selection of designer clothing and handbags.
  • Global Retail Presence: Tory Burch products are available worldwide.
  • Philanthropic Initiatives: The brand is involved in philanthropic initiatives, including the Tory Burch Foundation which advances women’s empowerment and entrepreneurship by providing access to capital, education and digital resources, and tackling stereotypes that hold women back.
  • Discount on First Purchase: Customers can take 15% off their first order of $200 or more when they sign up for emails.
  • Company Culture: The company lives by ideals named after Tory’s father who always treated everyone with kindness and respect. These ideals include honesty, kindness, passion, humility, integrity, compassion, excellence, and humor.
  • Inspiration: Tory Burch's designs are inspired by travel, color, and unique details. Her parents' travels to Greece, Italy, Morocco and beyond sparked in Tory a lifelong curiosity for seeing the world and learning about other cultures.

Tory Burch Pricing

Tory Burch does not provide specific pricing information on their main website due to the current error in accessing the site. However, they do offer free 30-day returns and have sales sections where you can find discounted items, such as designer bags and shoes. For the most accurate and up-to-date pricing, it is recommended to check their official sales pages or contact customer service directly.

What payment methods does Tory Burch accept?

Tory Burch accepts several online payment methods including American Express, MasterCard, Visa, Discover, PayPal (continental U.S. only), Apple Pay (U.S. only), AfterPay, Union Pay, JCB, Tory Burch Gift Card (U.S. only), and Tory Sport Gift Card (U.S. only). Please note that checks, cash, Amex Gift Cards, Visa Gift Cards, and money orders are not accepted online. Unfortunately, splitting payment by multiple credit cards is not possible at this time. Most credit cards with an international billing address are accepted for international orders, but Tory Burch and Tory Sport Gift Cards are not accepted for these orders.

Tory Burch FAQs

FAQ

Tory Burch Alternatives

Here are the top 10 alternatives to Tory Burch:

  1. Jenni Kayne: Known for high-end staples, quality construction, and minimalist designs.
  2. Rebecca Minkoff: Offers trendy styles as well as classic and versatile designs.
  3. Alice + Olivia: Offers a full line of luxury clothing including dazzling evening gowns, flirty minidresses, and tailored suits.
  4. COS (Cycle of Style): Known for high-quality basics and simple yet elegant aesthetic.
  5. Arket: Offers a wide range of high-quality clothing, accessories, and home decor.
  6. 12 Storeez: Known for luxurious fabrics, intricate embroidery, and sophisticated design details.
  7. Theory: Known for minimalist design aesthetic and use of high-quality fabrics.
  8. Kate Spade: Similar to Tory Burch, offers a wide range of clothing and accessories.
  9. Louis Vuitton: A luxury brand known for its leather goods, ready-to-wear, shoes, watches, jewelry, accessories, sunglasses, and books.
  10. Chanel: Offers high fashion and ready-to-wear clothes, luxury goods, and fashion accessories.
FAQ

How To Open A Tory Burch Account?

To open an account on Tory Burch, follow these steps:

  1. Visit the Tory Burch website.
  2. Click on the Sign In option usually located at the top right corner of the page.
  3. On the Sign In page, look for a section titled New Customers.
  4. Click on Create An Account.
  5. Fill in the required information such as Email Address and Password.
  6. Click on Submit or a similar button to create the account.

Remember, the password should be unique and secure. After creating the account, one can enjoy various benefits such as faster checkout, order tracking, and access to special promotions. If the password is forgotten, there's usually a Forgot Your Password? link on the Sign In page.

FAQ

Is there a cost for Tory Burch orders using standard shipping?

No, all Tory Burch orders using standard shipping are free.
FAQ

What is the estimated delivery time for Tory Burch orders?

The estimated delivery time for Tory Burch orders is 5-7 business days.
FAQ

How can I get a discount on my first Tory Burch purchase?

You can get 15% off your first Tory Burch purchase of $200+ online/in-store when you sign up for emails (limited time). Exclusions apply.
FAQ

What is Tory Burch's return policy?

Tory Burch gladly accepts returns and exchanges of new, unused merchandise accompanied by a receipt free of charge within 30 days of receiving your order.
FAQ

How do I receive my refund?

After Tory Burch receives your return, your refund will be issued within 14 business days in the original payment form or a Gift Card.
FAQ

About Toryburch.com Popular Products and Services?

Toryburch.com is a popular online shopping destination for Women’s Clothing, Dresses, Designer Shoes, Handbags, Accessories and more. One of the standout collections is the KIRA DIAMOND which includes items like the Small Kira Diamond Quilt Convertible Shoulder Bag, Mini Kira Diamond Quilt Flap Bag, Kira Diamond Quilt Top-Handle, and Kira Diamond Quilt Chain Wallet. These products feature blown-up diamond stitching on Italian leather, beveled hardware, and a curb chain strap. They are available in classic neutrals to spring pastels, in versatile sizes and silhouettes. Other popular categories include the SANDAL SHOP, CAP-TOE BALLETS, READY-TO-WEAR SHOES, HANDBAGS, JEWELRY, and TORY SPORT. The website also offers Free Shipping & Returns on every order. The Spring/Summer 2024 collection is designed to instill a sense of lightness and optimism. The website has an average rating of 3 from 1918 reviews, indicating that most customers are generally satisfied. Tory Burch's purpose is to empower women and women entrepreneurs. The website also offers a 15% discount on the first order of $200 or more.

FAQ

About Toryburch.com Prices and Cost?

Toryburch.com offers a wide range of products with varying prices. For instance, the Handbag Collection includes the Mini Ella Bio Tote priced at $248, the Small Ella Bio Tote at $298, and the Ella Bio Tote at $348. The Crossbody Bags section features the Mini Eleanor Satchel and the Small Eleanor Pebbled Bag priced at $548 and $648 respectively. The Shoulder Bags category includes the Small Kira Diamond Quilt Convertible Shoulder Bag at $548 and the Kira Diamond Quilt Convertible Shoulder Bag at $598. The Bucket Bags section offers the T Monogram Contrast-Embossed Mini Bucket Bag at $398 and the T Monogram Leather Bucket Bag at $498. The Mini Bags & Chain Wallets category features the Mini Eleanor Pebbled Satchel at $548 and the Mini Miller Crossbody Bag at $298. The Nylon Bags & Backpacks section includes the Virginia Belt Bag at $158 and the Small Ella Tote Bag at $228. Additionally, customers can take 15% off their first order of $200+. Please note that prices may vary based on the product type, material, and other factors. It's recommended to visit the website for the most accurate and up-to-date information.

FAQ

Toryburch.com Return Policy?

Tory Burch accepts returns and exchanges of new, unused merchandise accompanied by a receipt free of charge. Returns and exchanges must be made within 30 days of receiving your order. A one-time price adjustment on full-price items is accommodated within 14 days. Private Sale, sample sale, select outlet items, and monogrammed products are final sale.

For the refund policy, an email confirmation is sent once the return is received, and the refund is expected within 14 business days of that communication. The refund is issued in the form of the original payment or an eGift Card. Please allow 1 to 2 billing cycles for the account to be credited. PayPal exchanges must be even, any balance will need to be charged to a credit card. Exchanges for international orders are not processed.

For shipping, free shipping is offered within the continental U.S., automatically applied during checkout. Order processing may take up to 2 days. After it ships, the order will be delivered via the selected delivery method. Shipping options may vary based on the delivery address. Expedited Shipping & Order Processing Time is available. If the order is placed before 2 PM ET Monday to Friday (excluding holidays), processing begins the same day. If placed after 2 PM ET, processing begins the next business day. All expedited orders are processed within 1 business day, after credit card verification.

For international shipping, Tory Burch ships to 18 countries and territories from toryburch.com through the partner Global-e. For deliveries to Alaska and Hawaii, select Two Day or Next Day air services for expedited delivery. Deliveries to Puerto Rico will be shipped Express via Global-e; the shipping cost is determined at checkout and will vary based on freight fees. Pre-order items are not shipped to Alaska, Hawaii, or Puerto Rico. If the delivery of the order is refused, it will be returned to the distribution center and a refund for the merchandise and tax paid will be given. Shipping charges are nonrefundable.

FAQ

What are the popular Tory Burch shoe styles?

Tory Burch offers a wide range of shoe styles that are popular among consumers. Some of the standout styles include the Miller Sandal, Double-T Leather Sport Slide Sandal, Kira Flip Flop, and Miller Cloud Sandal. The Classic Flip Flop, Eleanor Slide Sandal, and Minnie Travel Ballet Flat are also well-liked. Other notable styles include the Howell Court Sneaker, Kira Slingback Sport Platform Sandal, and Miller Platform Wedge Thong Sandal. The Ines Multi-Strap Slide, Clover Court Sneaker, and Cap-Toe Ballet from the Ballet Shop collection are also popular. The brand also offers a variety of Flip-Flops & Slides, Mules & Loafers, Espadrilles, and Heels. The Ines Heeled Sandal and Pierced Slingback Heel are some of the popular choices in the Heels category. These styles represent a mix of timeless neutrals and metallics, bright colors, and bold prints. They are part of classic collections including Miller logo styles, the Minnie Travel Ballet, and Eleanor loafers. Tory Burch shoes are known for their quality, style, and comfort, making them a popular choice for many.

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